Introduction to Quality

Upskill your existing workforce by providing foundational knowledge of key quality concepts. Empower your employees to embrace a culture of improvement and constantly raise the bar to meet the needs of your customers. Your customers have certain quality expectations, and this course will focus on defining what they are and how to not only meet but exceed those expectations.

What do we mean by quality? We will provide foundational knowledge of quality management tools that are so important in managing business today at all levels of the organization; not just mid to upper leadership.